CLEANING YOUR MARJORIE BAER ACCESSORIES
The best way
to clean your Marjorie Baer jewelry is to send it back to us. The items are lacquered
so it’s easier for us to do. We are happy
to repair or refinish your pieces and get them back to you as good as new. We are now using
a new lacquer that shouldn’t need any further upkeep. It is waterproof and scratch resistant but still should be treated kindly. We have a $5 charge per pair/item for this cleaning process.
To send your jewelry to us:
- First call the factory at 650-872-2272 and let us know what you are sending
- Package using a small box or padded envelope to protect from postal machinery
- Include your name, return address, phone number and number of items to be cleaned
- Marjorie Baer will pay the return shipping
- Please include payment in your shipment
Cleaning/refinishing normally takes two weeks or less from the time we receive the item until we ship it back. Please let us know if the repair is a rush, or if it needs to be back to you by a certain date.
More Information About Marjorie Baer Accessories
Posts are titanium. Wires are brass plated with silver and gold. Clips are brass. Materials we use in the jewelry pieces are brass, copper,
sterling silver, glass, wood and plastic.
Earrings can usually be changed from clip to post, or vice versa. Call us and we will check for you. The charge is $5.00. You will need to pay to ship it to us, and pay shipping back to you.
RETURN & REPAIR POLICY
All items ordered and received damaged upon delivery can be returned for repair or replacement. Call for an RA# and call tag. The call tag must be requested on the day the order is delivered.
All items damaged after receipt by the customer or by normal wear may be returned for repair or replacement with authorization.
Return shipping to Marjorie Baer Accessories is not credited, but we pay return shipping to customer. Repairs normally take four weeks from the time we receive the item until we ship it back. Please let us know if the repair is a rush, or if it needs to be back to you by a certain date.
It is possible that old discontinued items returned for repair may not be able to be repaired or replaced, as the parts might be unavailable. Return shipping to customer will be charged.
All non-Marjorie Baer items sent to us for repair can be repaired for a fee. Return shipping to customer will be charged.
Credits will no longer be given for damaged items.
